Vixen RV.com and Parts, Inc. Return Policy


Before returning any type of parts, you MUST call or email us for a Return Authorization number!!! We will not accept returns without this number. All new parts that are returned without reason will be charged a 15% handling fee to cover the cost of packing materials as well as time spent to process the order, etc. In other words, if you buy parts from us and change your mind after you receive them, we have to charge the 15% handling fee.

Call 888-500-8148 or email info@vixenrv.com BEFORE returning any parts for credit.
  1. Electrical items are not returnable. Electrical items that fail within 12 months of purchase will be repaired or replaced at our expense.
  2. If we send you the wrong parts, please let us know and we'll send you the right part. We'll need the wrong part back.
  3. If you need a warranty replacement part, please let us know and we'll send you one out. Just send the defective part back to us.
  4. If you order the wrong part, we'll take it back, but only if you arrange the return in advance. Special order parts can't be returned. Special order parts are indicated as such in the part description.
  5. Unauthorized returns will be refused.
  6. All returns (unless defective) must be in saleable condition and in their original containers.
  7. Items being returned for core charges may be returned at any time without prior authorization. Please include a copy of your invoice for proper credit.
  8. Used parts have a 3 month replacement warranty, if the part fails within that time, we will replace it with another used part. Used parts are not returnable if they do not fix the problem for which you purchased them. We cannot refund your money on any used part.
  9. CDROM's are not returnable unless defective in which case we will replace the CDROM after you return the defective one.
  10. Books are not returnable for any reason. Please be careful that you order the correct book for your car!
  11. Please Note: SHIPPING CHARGES WILL NOT BE RETURNED!
Please call 888-500-8148 or email info@vixenrv.com before returning any parts for credit.

Last Update: March 21, 2007